Getting support
To get support for a given product, see that product’s help section (links below), and follow the directions specific to that product.
What we offer
We provide basic, free technical support for our products along the lines of
- answering simple pre-purchase product selection questions
- strategizing about the best way to solve a given problem with our tools
- providing post-purchase general help and orientation
- diagnosing product crashes, freezes, and error messages, including possible product bugs, etc.
If you need in-depth consulting, such as someone to write your InData prototype, or someone to develop a detailed strategy for deploying InCatalog in a larger workflow, etc., we can recommend other developers.
That said, our main goal is to get you up and running, and we have a great record with tens of thousands of successful installations world-wide, since 1990. (See the glowing customer feedback on support.)
For more information
See keeping in touch, and getting a project evaluation.