policies

Licensing

Em’s licenses are currently perpetual for a given major version of the “motherships” InDesign and QuarkXPress; if you were to stick with one version, you’d never need to upgrade. (All minor version releases of the motherships are free, as are all our minor bug fix/feature releases.)

Once you’ve bought a license originally, we do charge an upgrade fee to keep up with major InDesign or QuarkXPress upgrades, which are now pretty much annual and regular (QuarkXPress in May-ish, InDesign in October-ish). However, we also have a 9-month upgrade grace period such that your upgrade is free if you’ve bought any license (new or upgrade) in the previous 9 months. (We believe this is the most generous grace period in the business–most are 30 or 60 days.)

Our licenses aren’t time-based, but are clearly time-related, as major “mothership” upgrades are released regularly. Many of our customers don’t upgrade immediately at each major mothership release, but do it on their own time when it’s convenient and safe, given production schedules, so many of them receive free upgrades every other year.

Thus, our licenses are effectively subscription-based, if you plan to keep up with the “mothership” releases. But the upside with our perpetual license is that you can take your time to upgrade the mothership at your convenience; we never force it.

(In the future, we may well move to a official time-based subscriptions.)

Single-use license policy

A license (also called a serial number) for one of our products (whether a single copy or part of an “n-pack”) can be used on one machine only, or can be installed on two alternately-used machines (for example, a desktop and a laptop) as long as you can guarantee the two copies will never be running simultaneously. (This is more or less what both Adobe and Quark permit.)

Product satisfaction guarantee

Em’s products carry a 100% iron-clad absolutely-no-questions-asked 30-day money-back satisfaction guarantee: If you’re not happy with the product during the first 30 days, just destroy all copies (including back-ups), and send us an email stating the reason for returning the software, that you have deleted all copies of the products from your systems, and that you will no longer use it.

Note that we can’t offer this same guarantee through our resellers, and it applies to 1-pack products only. For larger n-packs, we’re happy to give you a fully-working but time-limited evaluation license to make sure the product is going to work before you buy it.

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