Product satisfaction guarantee
Em’s products carry a 100% iron-clad absolutely-no-questions-asked 60-day money-back satisfaction guarantee: If you’re not happy with the product during the first 60 days (if it’s 63 days, we’re not going to quibble), just destroy all copies (including back-ups), and send us an email stating the reason for returning the software, that you have deleted all copies of the products from your systems, and that you will no longer use it.
(We can’t offer this same guarantee through our resellers, and it applies to 1-pack products only. For larger n-packs, we’re happy to give you a fully-working but time-bombed evaluation serial number to make sure the product is going to work before you buy it.)
One-year upgrade protection
Em’s products also carry a generous full year’s “upgrade protection,” so you never have to purchase anything further during the first year you own the product.
Upgrades
All minor upgrades for products are freely available by downloading the latest minor version from our site.
You can always upgrade from any version–no matter how old–to the latest version, at the normal upgrade cost.
Major version upgrades are free for a whole year after you purchase any product, new or upgrade.
Otherwise, upgrades are 37.5% of the original purchase price (62.5% off). E.g., an EmData or Xtags upgrade (full product $400) is $150, and an EmCatalog upgrade ($800 full price) is $300. See product prices for complete listings of both full price and upgrade price for each product.
Discounts
Contact sales@emsoftware.com for details on obtaining any of these discounts.
educational discounts
We offer a 50% discount for software products used at accredited educational institutions, and offer them at no cost for use in classroom teaching at same.
cross-platform and cross-product discounts
Em supports cross-platform and cross-product upgrades (“cross-grades”) at a 50% discount. E.g., if you have the Mac OS version of Xdata and want to cross-grade it to the Windows version of Xdata, or you have Xdata on either platform and want to cross-grade it to InData on either platform, you can do so for 50% of the cost of the original product. Any required upgrade is included in the cost of the cross-grade, and you can keep using your old product, if you wish.
n-pack discounts
An “n-pack” serial number allows a single copy of the software to run on up to “n” systems simultaneously, at a discounted per-copy price depending on “n.” All copies of an n-pack must be running on one physical campus (e.g., you can’t buy a 5-pack for 5 different offices or even two different offices, 2 at one and 3 at another) and you must go through a single technical contact when dealing with Em support.
n-pack consolidations
Em supports n-pack consolidations, where you already have n copies of an Em product: if you supply us with n current serial numbers, we’ll send you an n-pack serial to replace all your individual serial numbers, at no charge.
To consolidate your Em products, you must send us an email, listing all your old serial numbers and stating that you will no longer use them in any way, once you receive your consolidated serial number.
n-pack step-ups (“upgrade insurance”)
Em supports “stepping-up” to the next level of standard n-pack (5, 10, 25, 50, or 100) by paying just the difference between what you’ve already paid for your individual copies (or a smaller k-pack) and the n-pack price.
Single-use serial policy
A serial number for one of our products (whether a single copy or part of an “n-pack”) can be used on one machine only, or can be installed on two alternately-used machines (for example, a desktop and a laptop) as long as you can guarantee the two copies will never be running simultaneously. (This is more or less what both Adobe and Quark permit.)
