about

Contact

You’ll find our contact information at the bottom left of every page on this site. Email to the appropriate folks (sales or support) is by far the best method for reaching us and getting results. But, there are times when nothing beats voice contact, and we’re always happy to take your call during somewhat extended East coast business hours (toll-free in the US and Canada).

Philosophy

Since 1990, Em has been building industrial-strength products that are in production use at tens of thousands of sites world-wide.

We’re a small company and we do our best to give fanatical attention to product quality and customer service. (Don’t take our word for it—see the testimonials sidebar for what some of our delighted customers have to say.)

In particular, our smallness means that the people doing customer support are the same folks writing the software, implementing custom solutions or training others in the use of our tools. So our current and potential customers get the best possible support.

Em’s products feature a risk-free 100% money-back absolute satisfaction “no-quibble” guarantee. We think this is the only way to do business. We have some of the most aggressive quantity pricing and one of the most generous upgrade policies in the industry.

Our data publishing tools operate across operating systems (Mac OS and Windows) and “mothership” publishing platforms (QuarkXPress and Adobe InDesign), so you can choose the best platform and design tool for your needs.

Em Software has been in the data publishing and editorial tools business for nearly 25 years as this is being written, is one of the oldest Quark XTension developers in the world (we’re a Quark Golden Partner), and was one of the very first InDesign plug-in developers (recruited by Adobe before InDesign 1.0 shipped). We’re here for the long term.

Team

Chris Ryland (cpr@emsoftware.com), Em’s president, sales and marketing guy, and sometime R&D engineer, founded Em in 1990, after a decade working as a developer and manager at various companies, including the first commercial full-typesetting laser printer start-up, and the first (and only) VLIW super-computer start-up.

Chris Roueche (car@emsoftware.com), Em’s R&D chief engineer, joined Em in 1995, after working at Quark as well as other XTension developers, and in the independent gaming business.

John Whitney (jjw@emsoftware.com), R&D engineer extraordinaire, joined Em in 2007 just out of college.

Joe Mathia (jm@emsoftware.com), chief customer support engineer and arguably the most experienced Em-tools-based application developer in the world, has been working with us since 2000.

(In general, we ask you not to contact us individually, but rather by function, to either sales@emsoftware.com or support@emsoftware.com. That way, all the relevant people will see your email immediately.)

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