product installation

Getting product distributions

All of Em’s products are available only as electronic distributions—downloadable in a compressed archive format—from the appropriate sidebar of each product’s main page on this site.

These electronic distributions are all-purpose, functioning as full copies after purchase, as trial/evaluation copies before purchase, and as upgrade copies for products bought earlier from Em (using your newly-purchased license for major upgrades, and using your existing license for minor upgrades). You can also get pre-release distributions of our products during our public previews.

Each product also has either a PDF manual or an online manual, and most products have tutorial file packages as well.

The next two sections explain how to download and install our InDesign plug-ins and QuarkXTensions. The final sections cover moving between machines and uninstalling.

See the table of contents to the right for quick navigation.

Also see the “where’s my license?” sidebar if you need to find your license.

License policy

Note that each licensed product can be installed on only one machine (or up to two machines, if they can be guaranteed to never be used at the same time, e.g., a traveling laptop and stable desktop). See sales policies, section “Single-use license policy” for more details.

Downloading and installing plug-ins…

Critical: Using the latest Extension Manager

Before you start installation, it’s critical that you have the very latest Adobe Extension Manager for your platform, or the installation may fail. There are a lot of older versions of Extension Manager out there, in our experience, and these are the source of most installation problems.

All Extension Manager updates are available from Adobe Extension Manager Updates Downloads. If you’re not sure you have the latest, download and install the appropriate update (or anything later than these).

  • CC: use your Creative Cloud desktop app to download “Extension Manager CC” and keep it up to date, once downloaded.
  • CS6: “Extension Manager 6.0.8 update” (December 10, 2013)
  • CS5.5 Mac OS: “Extension Manager 5.5.3 update” (April 12, 2012)
  • CS5.5 Windows: “Extension Manager 5.5.1 Update” (August 10, 2011)
  • CS5 Mac OS: “Extension Manager 5.0.3 update” (April 12, 2012)

Before you do anything, start up the (updated–see above) Extension Manager that’s appropriate for your InDesign version by selecting InDesign > Manage Extensions… (Mac OS) or Help > Manage Extensions… (Windows) when running InDesign.

Then, to download a plug-in, find the product page sidebar corresponding to the InDesign version you’re using (e.g., InData for InDesign CS5/5.5/6 & CC), and then, within that sidebar element, click the appropriate download link, distinguished by InDesign version (e.g., InData for InDesign CS6). Your browser will download the product archive to its default download folder.

Download the product manual and any tutorial files relating to your product from the download sidebar on the main product page.

In the downloaded expanded archive, you should see one or two .zxp files (the main plug-in, plus the InFlow helper plug-in for InData, InCatalog, and Xtags.) You may also see a README.html file, present when you have multiple .zxp files, which you can read for specific instructions (which we’ll go through here anyway).

Double-click each (or the only) .zxp file to request installation by the Extension Manager you started earlier.

Once the Extension Manager starts the installation, it may prompt you with You are about to install the … extension. Do you want to continue? Choose Accept. If you’ve installed a previous version of this plug-in, it may also prompt you with The extension you are about to install conflicts with the following extension … Choose Yes. You may then see the prompt An older copy of file ‘…’ exists. Do you want to replace it?. Choose Yes to all. (Reply this way while installing all plugins.)

Start or restart InDesign, and follow directions below for either installing a new product, an upgrade product, or a trial/evaluation product.

Updating plug-ins

Under InDesign CC, the Extension Manager seems (finally) robust enough to update new plug-in releases in one step: running Extension Manager, select the Em plug-in to be updated from the list of InDesign plug-ins, and you should see an Update button appear, if there’s a new version: press that button to update the plug-in.

For older InDesigns (up through CS6), you’re safer first using the Extension Manager to remove the plug-in (use the Remove button, once the plug-in is selected from the InDesign plug-in list), and then installing the update from scratch, as above. In the worst cases, you might have to use our uninstaller to clean up the Extension Manager mess, and then re-install.

Older plug-ins

If you need an older version of a plug-in that’s not listed in the sidebar of the main product page, you’ll find it in the sidebars of the release history for the product in question, which is in turn reached from the release history link right below the download links on the main product page.

Older plug-in downloads have no README.html file, and will expand to actual plug-in files and not .zxp files. Locate the appropriate InDesign version sub-folder in the expanded archive, and drag all the plug-in files from that sub-folder (at least the main plugin along with its matching UI plugin) into the InDesign Plug-Ins sub-folder, or any sub-folder of Plug-Ins. We recommend creating a Plug-Ins/Em Software sub-sub-folder for containing Em Software plug-ins, but that’s optional.

Troubleshooting plug-in installation problems

  • Under Adobe Extension Manager CC, if you get the error message “The extension ‘name’ does not contains a valid signature. The extension will not be installed.” then the problem is actually lack of access to network infrastructure (due to corporate firewall or proxy blockage, or just to general network inaccessibility). Turn off the Extension Manager option Tools > Preferences… > Allow Extension Manager to access internet, and re-try the installation.

  • Under Windows 7 or 8, if you’re having trouble with permissions when using the Extensions Manager, try right-clicking on the Windows Start / All Programs / Adobe CSx / Adobe Extension Manager CSx menu item (where x is the appropriate version) and selecting Run as administrator. Then follow the instructions above.

  • Under Mac OS, if you’re having trouble with permissions when using the Extensions Manager (e.g., “You do not have the appropriate permissions required to perform this operation”), then in the Finder, select the appropriate Adobe InDesign folder in the Applications top-level folder (or wherever you have InDesign installed), and choose Get Info. Unlock the settings using the little lock icon, and under Sharing & Permissions, change all three levels (system, admin, everyone) of Privilege settings to Read & Write. Click on the gear icon menu on the bottom and choose Apply to enclosed items.

  • If the Extension Manager hangs or complains about a bad signature (especially under CS5.5), it’s very likely that you’re not running the latest version. See section “Using the latest Extension Manager,” above.

  • When starting InDesign CS5 after installing one of our plug-ins, if you see a string of Javascript Error! dialogs, it’s caused by a known InDesign bug. You can work around the problem by quitting InDesign, and then resetting InDesign’s preferences by holding down the key combination Control-Option-Command-Shift (Mac OS) or Control-Alt-Shift (Windows) while InDesign starts up. You should see a dialog asking if you really want to reset the preferences; select Yes. If you don’t see it, you likely didn’t hold down the keys early enough during InDesign’s start-up.

Uninstalling to reset the Extensions Manager database

If, after updating to the latest Adobe Extension Manager for CS5, CS5.5, or CS6, it’s still failing with an error message or hanging when trying to install one of our plug-ins, its database is likely corrupted. Or, if after you update to one of our latest plug-ins, the version showing in the Extension Manager doesn’t update, again, the database is probably corrupted. To work around these all-too-common Extension Manager bugs, we have an “uninstaller” tool that attempts to clean out all traces of our plug-ins from the Extension Manager database, so you can install into a fresh environment.

You can download the appropriate tool for your platform from the sidebar “Em plug-in uninstallers” on this page. Once downloaded and expanded, double-click the executable Em Plug-in Uninstaller, select which Em Software plug-ins (or all) to remove, which version of InDesign (or all) to uninstall from, and press Uninstall. Then, download and re-install any Em plug-ins from scratch.

Downloading and installing XTensions…

To download an XTension, find the product page sidebar corresponding to the QuarkXPress version you’re using (e.g., Xdata for QuarkXPress 8 & 9), and then, within that sidebar element, click the appropriate download link, distinguished by operating system (e.g., Xdata for QuarkXPress 8/9 Mac OS). Your browser will download the product archive to its default download folder.

Download the product manual and any tutorial files relating to your product from the download sidebar on the main product page.

In the downloaded and expanded folder, you’ll find one or more sub-folders corresponding to different QuarkXPress versions. Drag the XTension file out of the appropriate version sub-folder into the XTensions sub-folder of the QuarkXPress main folder, or into a sub-folder of the XTensions sub-folder that you create (e.g., an XTensions/Em Software sub-sub-folder for our products).

Start or restart QuarkXPress, and follow directions below for either installing a new product, an upgrade product, or a trial/evaluation product.

Older XTensions

If you need an older version of an XTension that’s not listed in the sidebar of the main product page, you’ll find it in the sidebars of the release history for the product in question, which is in turn reached from the release history link right below the download links on the main product page.

…and finishing installation

new product

When you start up InDesign or QuarkXPress the first time after installing your Em product, it will prompt you for a name, affiliation and license. You can enter anything appropriate in the name and affiliation fields, but enter your purchased license in the license (serial #) field. (You can copy and paste it from your purchase receipt email to ensure accuracy.) Then choose OK to mark your product as licensed and continue.

trial/evaluation product

When you start InDesign or QuarkXPress the next time after installing your Em product, and want to use it for evaluation only, simply choose Demo in the licensing dialog to use it in demonstration mode.

In demonstration mode, each product is fully functional, but limited in the number of items it will process. For example, you’re limited to 50 records per import in InData/Xdata, 50 updates in either direction in InCatalog/Xcatalog, 50 paragraphs input or output in Xtags, one managed link in DocsFlow and WordsFlow, etc.

Note that you can purchase the product at any point during your trial without re-downloading and re-installing. Once you receive your product license code, proceed as above for a new product at the next InDesign or QuarkXPress start-up.

upgrade product

For a minor upgrade, which is always free, you should be able to simply start InDesign or QuarkXPress after installing the new (minor) version with no further action.

For a major upgrade, you will be prompted to enter your newly-purchased upgrade license when you next start InDesign or QuarkXPress, just as when you first purchased it.

pre-release product

Pre-release (“beta test”) versions of major upgrades usually work with the previous major version’s license, so you should be able to install the pre-release version, and keep working.

Once the pre-release period is finished, you’ll have to obtain a new license for the final major upgrade release.

Moving a product to a new machine

The only sure way to move a product to a new machine is to remove it from the old machine (see the uninstalling section, below), re-download the latest version from our web site, and install that just-downloaded version from scratch on the new machine using your existing license, following the appropriate instructions above.

Uninstalling products

Uninstalling plug-ins

To uninstall a plug-in installed with the Adobe Extension Manager, select the installed plug-in from the list of plug-ins for InDesign, and choose the Remove button on the same line. Then, optionally, drag the plug-in’s files from InDesign’s Plug-Ins/Em Software sub-sub-folder to the trash. (Pre-CC Extension Manager doesn’t remove files when uninstalling.)

If you installed a plug-in manually, you can simply drag the installed plug-in files from the Plug-Ins sub-folder (or Plug-Ins/Em Software sub-sub-folder) to the trash.

If you’d like to completely erase all traces of a plug-in under CS5, CS5.5 or CS6 (not normally necessary), see section Uninstalling to reset the Extension Manager database.

Uninstalling XTensions

You can simply drag the XTension files you installed, from the XTensions QuarkXPress sub-folder (or the XTensions/Em Software sub-sub-folder, if you followed our recommendation) to the trash.

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