I love InData and use it to create long, complex catalogs. Thanks for a great product!
I just want to tell you that I have used this product for over 11 years and could not live without it. Exporting data out of our database and having it magically formatted to look beautiful sure is sweet. Of course, I have to write all the scripting/programming for it to look so nice, but it sure makes it fast. I use InData in 20 books that range in pages from 300-800, and I love using it.
–Greg Kemp, contexo | media
I have to say, it’s been nice to get the quick support and response from you guys, as opposed to posting on the Adobe forums and waiting for a response. I’m sure I will have some more questions, but I’m convinced that your product will do what we need.
I also wanted to take an extra minute to thank you again for taking the time to walk me through the issue I was having over the phone. It seems like most companies anymore are not willing to take the time to speak to someone and solve a problem. They would rather pass you off to someone in another country that really doesn’t care. I was very impressed you actually took the time to help.
I still love your product, and it’s saved us a TON of time in our layouts (we average anywhere from 160-200 pages of print work a week with a staff of 3, which we couldn’t possibly do without InCatalog).
Just wanted to let you know that InData & InCatalog have worked great, saving us a lot of time and money.
InData & InCatalog has allowed us to complete many projects that we couldn’t have done without them.
—Steve Parrish, Lone Star Pet Supply
My company has been using InData for 4 years and I’ve been very impressed. The software does what is expected and anytime we’ve had a question/concern it has been addressed. Your customer service is, hands down, the best I have ever experienced in the software industry. It is a pleasure to work with you and your software. Thanks.
Feel free to publish part of this email but please keep our company name anonymous. We want to avoid giving too much info to the competition. 😉
Oh my gawd! You’re a hero! It worked! I have two hours to finish this 300 page catalog! You saved me! Thank you so much!
You can’t imagine how miserable my life was before your program came along. Thanks for the prompt support!
I don’t know how much to thank you? This is of a great help and relief to us, as we’re going to press on Friday! Em Software is always being absolutely fantastic in its support and customer care.
Here is a compliment to you: please be advised that Em Software InData was the software of choice in comparison with e.g., [competitor] and [competitor], from our evaluation. This was due to the ease of use as well as the possibilities!
I wanted to take a moment to express my gratitude for your time, expertise, and support in helping us automate & audit our price sheet documents. You were very timely and gracious with your responses; as well as extremely helpful in guiding me. Without that support, we would have continued to struggle with this project with no end in sight.
This project was very important to our company to minimize the amount of manual labor required to update our price sheets; and to be able to audit that what we produce is as close to 100% accurate as possible.
Please give my best to Joe as well, for his support also. Thanks again!
—Bob Romano, Web Applications Manager, Taco, Inc.
I have used your product [InData] in the past and think it is GREAT! Saved hours of time placing and formatting text for a catalog.
Thanks again for a GREAT set of products! I’ve been basically making my living with Xdata/InData and Xcatalog for the last 12 years.
My first encounter with Em Software was with the Xdata plug-in back in 1996. I was working for an advertising agency at the time and was seeking for a solution for a new client. So any leverage to win them was a plus. I discovered after a site visit that they were using a paper system to produce product labels. The client did not have a product database and the labels were hand set each time.
After extensive research online I came across Xdata, the automated solution for QuarkXPress. Now, what I was using the plug-in for was not mentioned in any of the documentation. Being the pioneer that I am I tried to make it work. And to my surprise it did. The results were astonishing. I created a push button tool to create product labels complete with CMYK colors, bar codes, symbols and product data. We won the client over and it was simple enough that anyone in the organization could use it.
Then a major opportunity for another project came up. Can we create a business card solution for our client that has over 10,000 employees? A similar idea as the label solution. This client learned during the process that their data structure was screwy. Final result—solved the database issues and created a streamline system for Human Resources.
I was really getting into to this plug-in to the degree I decided to go out on my own as a consultant. In 1998 I took on a business partner and we were on a roll.
After a very convincing sales pitch to a chemical reagents company, we were awarded several catalog projects. My client’s team was amazing surprised how much time they were saving over a course of two years.
Later on formed another company Designismylife in 2000, to provide automated print solutions to many design businesses, manufacturers and marketing departments.
Em Software’s plug-ins have been a part of my design career for which I am very grateful. Chris Ryland is a business genius and of course his team of experts. I cannot say enough about these tools. They have given me the freedom to pitch to clients with confidence that I have a solution right from the start. I still see redundant tasks eating away at designer’s creativity.
If I could say, there is only one problem, the product works so well that it intimidates people. I have been asked several times during presentations ‘what will happen to our design team.’
I simply reply, “They will now have the time to design with passion.”
—David M Bey, Creative Director, designismylife™
I bought InData several months ago to use for helping to turn a database into a book. It took us a while to figure it all out, but we did, and it worked beautifully! Thanks for a great program.
I bought InData for my company two years ago. It has already saved us the cost of the software many times over in the working hours spent completing projects. Our last full company directory took 4 months to complete using a well-known word processing product. This year I am at a draft stage after just a working week on the project.
But I really wanted to thank and commend you on your support. On a number of occasions I have looked for help sorting out a prototype. Your response has always been quick, efficient and comprehensive. I was particularly grateful for the recent assistance I received on what for me was a tricky/complicated issue, which was sorted through a short number of email exchanges with your excellent support department. Thanks so much.
—Nick Clarke, Diocesan Communications Director, St Edmundsbury & Ipswich
Thank you for directly answering my questions. Many companies today don’t seems to take the time to do that anymore? I hope to get everything together soon… Do you have any products to give me more hours in a day?
I have to say I’m really impressed with the software [InData] and the service. I had some help initially with another product from a guy [R F] whom you might be aware of and now I’m trying to roll out as many products as possible so we should be buying more licenses in the future. Having such great support as well makes all the difference.
First, I want to say that your products [InData, InCatalog] are really awesome. 🙂
And now I discover that the support/bug correction is on par with the products’ quality. Thanks for your work.
You’re the master. … I’m amazed how you can keep all this information in your head. Of all the support people I have ever asked for help, you are the BEST (and I do this a lot).
Wow, that’s awesome. […]
You posted raving reviews of your customer service on your website, but I didn’t really pay attention to them… now I see what they were talking about.
Thanks so much for your help. I finished this project this morning, and the combination of your great software and great support made it easy and fast.
p.s. I just want to let you know that your customer service is most excellent. I have never had an issue that was not solved in the most professional manner. Kudos!
First, I love your program. I have been designing a 100-page catalog for the past 8 years, and started using InCatalog several years ago. Since our catalog has more than 1,600 parts, your program has saved us almost a week’s worth of production time (if not more)!
As you know, we’ve been working with Em Software for many years now, and have implemented InCatalog, InData, and InFlow in a wide range catalog and retail advertising environments.
We’re currently in the prototyping stage of an ad planning/ad production integration project with a national retail-advertising customer that involves a component of automated data linking and page building.
Creative use of a combination of InCatalog and Adobe’s XML tagging functions provided us with the technical components required to bridge the planning/data, and creative/layout domains, and provide overall functionality that is most often associated with and expected from expensive enterprise systems.
For our prototype, we designed an export schema from a legacy ad planning system, and merged this export with marketing content from another source, and image references from yet another repository, with an online tool we designed for the project. From a test export of an actual ad event, we built a 150-page indexed InDesign document with 700+ fully populated, fully formatted, ready-to-use product groups, including regional versioning output, in less than half an hour.
Sure, this kind of thing is a day at the office for you, and for us, but I have to tell you that it NEVER gets old seeing the faces of those who typically spend weeks and months searching, gathering, re-keystroking, and tracking all of the content that is now automated directly to the page for them, upon seeing it for the first time. It drops jaws every time!
We just wanted to share this with you, and thank you for the great work, and support back at Em Software. We’re glad to be your consulting/integration partner, and look forward to many more of these experiences in the future.
—Jeff Kazanow, Partner, Onus LLC
We were one of your first users with Xdata. … We must have generated almost a million dollars of work with it. It’s nice to have some jobs where we can use it again. Thanks!
I use Xdata once a year to produce a directory of churches from a Filemaker database. Before using Xdata the directory would take weeks to lay out. Using Xdata to do all the donkey work I can get the directory done in a few hours. It does NOT, however, help with getting the data right in the first place. 😉 Even though it’s used only once a year, and even if it had to be upgraded every year the amount of time saved more than compensates for the costs involved.
—Dr Digby L. James, Quinta Press
I just wanted to echo Nancy’s previous message of thanks. I had a good feeling about your products and company when I was doing the evaluation, and now that I’ve turned over the implementation to Nancy, I continue to be very pleased with your great service.
Keep up the good work. I’ve been letting my friends know about your wonderful product and service, and would be pleased to be a reference for InData if the need ever arises.
—Eric J. Weiner, Publisher, Information Publications, Inc.
I’ve always been a true Em Software advocate… I really must add that your customer service and sales team are the best in the industry. I’ve always gotten prompt, helpful, friendly service. … You have a great team! Thanks again!
—Kris R., (huge magazine publisher)
But in general so far so good. I’ve used this on a mini catalogue (100 odd pages of semi free form design) and that will become a regular thing (bi monthly). But we aim to be using it on a 700 page catalogue with quite a sizable print run (and more licenses!). So in time I’ll be looking into the scripting of InCatalog too.
And can I just say thank you for all your support so far, it’s been fantastic.
Yep, and so far it’s plugging right along just fine. Love this product! Your support group all deserve HUGE bonuses this year. Tell your boss I said so. Really a treat working with folks who care about the product they “support”.
Hopefully you will never hear from me again.
Xdata has been a life saver for me and my employer, Con-Way Central Express. Shortly after the attacks on September 11, 2001, Con-Way instituted a policy that required photo IDs for every permanent and supplemental employee, regardless of whether they called on customers. With roughly 9,000 employees (scattered across 25 states and 9 provinces), coming up with an economical and timely solution was a must. . . Had it been necessary for me to key the preliminary data in as well as manually import the images, the project would have failed miserably. Xdata allowed us to process as many cards a day as we could. This solution ultimately saved us at least $100,000 in rollout costs compared to using a traditional badge system and has saved countless hours of work due to automation. I can’t stress enough that Xdata has paid for itself time and again in the last two and a half years.
—Tara Keezer, Con-Way Central Express
By the way, Xdata is wonderful for a large portion of our business. We do automated production of lodging directories for several major hotel chains—ranging from simple name & phone number versions to ones with photos and maps, all pulling from the same data source. It’s a great tool!
THANK YOU, Chris! You are great and a very supportive company with which to work. […] You really saved me! Again, thanks for your help.
Six years ago I stumbled across Xdata, which was then in version 2.5. Since then I’ve sold over a million dollars in products using Xdata to make them. In the last six years I’ve made tens of thousands of pages of documents using Xdata, and no matter how complicated I make them, it runs flawlessly, every time. “This is never going to work,” I say to myself. Then I click on the buttons, and Xdata runs so fast it’s amazing.
Best of all, it’s not that hard to do. I’m no techie, just a liberal arts major from a state university. If I can use this software, anyone can use it. At $400 Xdata is one of the world’s great bargains.
–William L. Spencer
I really have used Xdata for years and years. Apart from countless directories and books here and there, for the last 6 years or more, The Haymarket Publishing small, annual, pocket directories for Autosport, CAT and Classic & Sportscar have all been done by me using Xdata.
I would like to express my personal satisfaction with the Xdata product. IT WORKS! In these days of hacks and slack code in the software industry, it’s really nice to work with software that does what it says it does. Thank you for making such an excellent product!
Well, according to the raw data here it’s working like a charm! This is really, really cool, your plugin [InCatalog] has taken a job that once took 6+ days and now takes 6 minutes! You have temporarily restored my faith in technology. 🙂 This plugin really is going to “revolutionize” our catalog production process and save me from endless hours of tortuous monotony. Thank you again.
—Matt Richards, Lark in the Morning
Let me add that I deeply appreciate all the advice and insight that you and Chris share with us as soon as we ask. You provide support at an almost unparalleled level, and that adds tremendously to the value of the software itself.
I’ve been in the information technology field for more than 30 years, and nobody gives better support than Em.
—David Kijanka, Clark Security
On a completely different subject, I am curious why Xdata isn’t reviewed by the people who are writing articles about variable data printing software. I have used two other applications and have demoed some others and Xdata is my choice by quite a margin. I guess the lack of a slick GUI makes these people think Xdata isn’t up to the others but the fact that I can code what I want is what makes Xdata so attractive, and useful, to me. When I read these articles that don’t even mention Xdata in passing (!) I feel a little smug that someone looking at getting into competition with me may not know about the best application for creating variable data and will spend more time and money than I do working with something other than Xdata.
Keep up the good work.
—John Roberds, Odyssey Digital Printing
By the way, fantastic product (Xdata)—we recently used it to great effect to produce The Good Birth Guide for The Sunday Times [UK] Magazine-—huge success.
—Simon Regan-Edwards, Sunday Times Magazine
Thanks very much.
I want you to know that you provide the best tech support I have yet to come accross. And I’ve been at this since 1989.
You solved 100% of my problem, and in a reasonable time frame.
I would just like to forward my thanks for your speedy and efficient response to my request. I must also say that I have never had this kind of response and help from any other software company we have dealt with to date. We hope to do more business with yourself and your company in the future.
It used to take us a day or more just to import our data (26,000 records, about 350 pages when done), and then a week to clean it up. When Xdata imported it in about 10 minutes with almost no cleanup needed, my boss and I nearly fell on the floor! We are so glad we went with Xdata rather than a custom software solution costing tens of thousands more.
—Andrew MacBride, Mallinckrodt Baker, Inc.
(disclosure: we hired Andy soon thereafter)
I have linked Xcatalog with Filemaker and I am very impressed. It is one of the best pieces of software I have bought.
Over the past three days I’ve run and printed a 1400-record, duplex InData import. Because I also have to print them, I ran the whole thing in batches of 200 records. There are four paragraphs of variable data coming in, so it’s a fairly straightforward project. … Every page flawless. What a great product.
This is probably a ‘sad’ thing to email, but I have to tell you how much I love Xdata. Anything that arrives at our office in Excel to be formatted, I jump on. Everyone thinks I’m mad, but the feeling of watching all that cruddy data flowing in, in the correct case, with headings, lots of fiddly ifs and loops working, is wonderful!
The problem has been resolved with C’s help. She’s very good. I really like the Xcatalog software, too. As I e-mailed C, it’s saved days of effort. Very nice application and easy to use (once the data is clean!). I do want to compliment you on customer service—it’s outstanding. Thank you very much!
Your software is easily the most appreciated thing to appear in our office on the practical work front for a long time. We’ve been hand formatting massive amounts of text for the last five and a half years. Xdata will probably save us 20+ man-hours a month, and that’s just time, it doesn’t include the frustration and boredom factors!
I thought originally that $400 was expensive for just an extension. Then I wrote a simple prototype and watched seven hundred records format themselves in under a minute—it used to take 1.5 days by hand, and I realized it was the best $400 I’d spent this year. It’s definitely whizzy for us!
Actually, we’re planning to use it for a lot of things, we wanted one tool that could perform multiple tasks across multiple divisions. Xcatalog fits the bill in many places. In our Harmon Autos magazine and Harmon Homes magazine divisions, we plan on connecting Quark to a SQL database so we can have a one time entry point for data that gets used in both print and electronic media. Xcatalog is perfect for what we need and it’s very easy to use and train people on. And we really like the fact that we can communication both ways, from database to Quark and Quark to database.
—Brian Hebert, United New & Media
I don’t know where to begin with the thanks.
The information you sent on the ‘corrupt’ file and the solution to that problem helped in ways I cannot mention. With this solution, I have been able to import the Xtagged data with a new prototype and mass produce the pages for the project in a matter of minutes and that is exactly why we purchased your software.
Many thanks to everyone who helped and went above and beyond common support to this problem and others.
I’d also like to take a moment to let you know how much I appreciate the responsiveness of the your company. It’s very refreshing to deal with someone(and the programmer even) who has enough concern about serving the customer’s needs to take time out of his busy day to address questions from even a potential customer. Very refreshing indeed. Hopefully, my company will be buying your software soon, as I’ve talked to several people who seem to be qenuinely impressed by power and flexibility it can give us.
I have to say that for the money this is so far an amazing application [Xdata]. Having done documentation and packaging design for a startup company (we did photoshop masking plug-ins) I have to say I am totally impressed with the software and documentation. Also, people that I have talked to (even [competitor] people) have mentioned your name and spoken very highly of you. Thanks again.
[responding in a forum]
IMHO you’ve never used Em Software[‘s products] or you wouldn’t call it a commercial. I’ve used Xdata for years and anyone who has (that includes every major publisher in this country) will tell you the same thing. There is such a thing as superb products and there is nothing wrong with sharing success stories with others.
As they say in the infomercials, no one was paid for these endorsements!
—Mike Gifford, MacWiz
Beside this little problem i’d like to tell you, that your Xdata is absolutely great. I can import data out of a browser-based database-application for publishing events on the web. Many newspapers in Switzerland are building their daily or weekly (or both) event-calendar with this solution and therefore with your XTension.
Have just used your product to help assemble a catalog with over 34,000 prices in it. Thank you! Price updates which would take a week were reduced to less than an hour.
Thank you so much!
I think you’ve given me great solutions to all my problems and I can’t thank you enough. You all have been very helpful and I can’t believe how quickly you got back to me! I believe you have covered everything!
This really says a lot for your company, and even though I always thought Xdata was a great product, I now think it comes from a great company and group of people.
Hats off to you and thanks for saving oooodles of my time by coming up with these solutions!
Just a quick note to tell you how much I appreciate the wonderful simplicity of Xcatalog. I’m so happy with it, life is so much easier. So, thanks. You did a spectacular job on this product.
As I’m getting to know Xdata better I’m beginning to appreciate what it can do for us and have no hesitation in recommending the package to colleagues. It is also great to know that your promise on your web site of standing behind your products is very real. Thanks again.