reseller information

Becoming an Em reseller

We’re happy to sell on wholesale to anyone would would like to resell our products, either on a retail or on an OEM/VAR (value-added reseller) basis, non-exclusively. You don’t have to apply formally—simply send sales@emsoftware.com an email giving your full business information, a contact person for us (for private use only), and outlining your interests and your general business strategy.

(If you are an OEM/VAR, also see our OEM sales information.)

We’re also happy to list you on our resellers page. Please include your country, official company name, website and perhaps one line of information that might distinguish your company.

Sales policies

Be sure to read our sales policies before ordering anything.

Product part numbers

See our product pricing for product part numbers. The platform (Mac OS or Windows) is included in most product page numbers (though not DocsFlow nor WordsFlow) for informational purposes, but the licenses we sell are cross-platform and can run on either Mac OS or Windows.

Discounts and pricing

Our normal reseller discount is 25%. If you move products at a higher velocity, we can increase that.

See our product pricing at various n-pack levels, and take your discount from those prices to get your reseller price. We can also sell n-packs of any level (see our sales policies for what an n-pack means, but, generally, it means a set of n licenses for one location at one customer).

Note that, even if your discount improves, we can’t go above 25% for upgrades/cross-grades, n-pack “step-ups,” etc., as those are already pretty well discounted. And we can’t offer educational discounts via reselling, as the combined discount would be too drastic.

Ordering and payment

When ordering, please include the end-user information (just name and company), so we can help you (or your customer) find licenses later. However, we never initiate any contact with your end user; i.e., it’s up to you to send them the licensing information we provide in the invoice or receipt.

Online

The best method for ordering is online with a credit card, using the coupon code “reseller” (no quotes) on the check-out page to get the 25% discount and immediate fulfillment. If you’re ordering an upgrade for your client, be sure to include the existing licenses in the appropriate field on the check-out page, as well as the end-user in the comment field.

Purchase order

We can take purchase orders with normal 30-day terms from established resellers in the United States. We can only take credit card, Paypal, or wire transfer payments for resellers outside of the US. (No offense intended—it’s just not practical to take checks from outside the US, as proven by experience, since it takes weeks for checks to clear and the varying exchange rates really confuse things.)

To order with a wire transfer or purchase order, send sales@emsoftware.com an email containing the desired part number, quantities, existing licenses for an upgrade, cross-grade, n-pack “step up,” etc. An official purchase order with full information (purchase order #, reseller info, any European VAT number, products desired, end user, etc.) in pdf form is best.

Paypal

You can send Paypal payments quickly by visiting https://paypal.me/emsoftware, or by sending the standard way to sales@emsoftware.com.

Wire transfer

If you want to use a wire transfer for payment, we require at least two successful up-front wire transfer sales before we can give you standard 30 day terms: for the first two orders, you place the order, and then we wait until the wire arrives to fill the order. We also request that you pay the outgoing wire transfer fee and not have your bank deduct it from the total. (We already have to pay the incoming fee.)

Please email us for the bank wire coordinates.

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