I have to say, it’s been nice to get the quick support and response from you guys, as opposed to posting on the Adobe forums and waiting for a response. I’m sure I will have some more questions, but I’m convinced that your product will do what we need.
I also wanted to take an extra minute to thank you again for taking the time to walk me through the issue I was having over the phone. It seems like most companies anymore are not willing to take the time to speak to someone and solve a problem. They would rather pass you off to someone in another country that really doesn’t care. I was very impressed you actually took the time to help.
My company has been using InData for 4 years and I’ve been very impressed. The software does what is expected and anytime we’ve had a question/concern it has been addressed. Your customer service is, hands down, the best I have ever experienced in the software industry. It is a pleasure to work with you and your software. Thanks.
Feel free to publish part of this email but please keep our company name anonymous. We want to avoid giving too much info to the competition. 😉
Oh my gawd! You’re a hero! It worked! I have two hours to finish this 300 page catalog! You saved me! Thank you so much!
You can’t imagine how miserable my life was before your program came along. Thanks for the prompt support!
I don’t know how much to thank you? This is of a great help and relief to us, as we’re going to press on Friday! Em Software is always being absolutely fantastic in its support and customer care.
I wanted to take a moment to express my gratitude for your time, expertise, and support in helping us automate & audit our price sheet documents. You were very timely and gracious with your responses; as well as extremely helpful in guiding me. Without that support, we would have continued to struggle with this project with no end in sight.
This project was very important to our company to minimize the amount of manual labor required to update our price sheets; and to be able to audit that what we produce is as close to 100% accurate as possible.
Please give my best to Joe as well, for his support also. Thanks again!
—Bob Romano, Web Applications Manager, Taco, Inc.
I bought InData for my company two years ago. It has already saved us the cost of the software many times over in the working hours spent completing projects. Our last full company directory took 4 months to complete using a well-known word processing product. This year I am at a draft stage after just a working week on the project.
But I really wanted to thank and commend you on your support. On a number of occasions I have looked for help sorting out a prototype. Your response has always been quick, efficient and comprehensive. I was particularly grateful for the recent assistance I received on what for me was a tricky/complicated issue, which was sorted through a short number of email exchanges with your excellent support department. Thanks so much.
—Nick Clarke, Diocesan Communications Director, St Edmundsbury & Ipswich
Thank you for directly answering my questions. Many companies today don’t seems to take the time to do that anymore? I hope to get everything together soon… Do you have any products to give me more hours in a day?
I have to say I’m really impressed with the software [InData] and the service. I had some help initially with another product from a guy [R F] whom you might be aware of and now I’m trying to roll out as many products as possible so we should be buying more licenses in the future. Having such great support as well makes all the difference.
First, I want to say that your products [InData, InCatalog] are really awesome. 🙂
And now I discover that the support/bug correction is on par with the products’ quality. Thanks for your work.
You’re the master. … I’m amazed how you can keep all this information in your head. Of all the support people I have ever asked for help, you are the BEST (and I do this a lot).
Wow, that’s awesome. […]
You posted raving reviews of your customer service on your website, but I didn’t really pay attention to them… now I see what they were talking about.
Thanks so much for your help. I finished this project this morning, and the combination of your great software and great support made it easy and fast.
p.s. I just want to let you know that your customer service is most excellent. I have never had an issue that was not solved in the most professional manner. Kudos!
As you know, we’ve been working with Em Software for many years now, and have implemented InCatalog, InData, and InFlow in a wide range catalog and retail advertising environments.
We’re currently in the prototyping stage of an ad planning/ad production integration project with a national retail-advertising customer that involves a component of automated data linking and page building.
Creative use of a combination of InCatalog and Adobe’s XML tagging functions provided us with the technical components required to bridge the planning/data, and creative/layout domains, and provide overall functionality that is most often associated with and expected from expensive enterprise systems.
For our prototype, we designed an export schema from a legacy ad planning system, and merged this export with marketing content from another source, and image references from yet another repository, with an online tool we designed for the project. From a test export of an actual ad event, we built a 150-page indexed InDesign document with 700+ fully populated, fully formatted, ready-to-use product groups, including regional versioning output, in less than half an hour.
Sure, this kind of thing is a day at the office for you, and for us, but I have to tell you that it NEVER gets old seeing the faces of those who typically spend weeks and months searching, gathering, re-keystroking, and tracking all of the content that is now automated directly to the page for them, upon seeing it for the first time. It drops jaws every time!
We just wanted to share this with you, and thank you for the great work, and support back at Em Software. We’re glad to be your consulting/integration partner, and look forward to many more of these experiences in the future.
—Jeff Kazanow, Partner, Onus LLC
I’ve always been a true Em Software advocate… I really must add that your customer service and sales team are the best in the industry. I’ve always gotten prompt, helpful, friendly service. … You have a great team! Thanks again!
—Kris R., (huge magazine publisher)
But in general so far so good. I’ve used this on a mini catalogue (100 odd pages of semi free form design) and that will become a regular thing (bi monthly). But we aim to be using it on a 700 page catalogue with quite a sizable print run (and more licenses!). So in time I’ll be looking into the scripting of InCatalog too.
And can I just say thank you for all your support so far, it’s been fantastic.
Yep, and so far it’s plugging right along just fine. Love this product! Your support group all deserve HUGE bonuses this year. Tell your boss I said so. Really a treat working with folks who care about the product they “support”.
Hopefully you will never hear from me again.
THANK YOU, Chris! You are great and a very supportive company with which to work. […] You really saved me! Again, thanks for your help.
Let me add that I deeply appreciate all the advice and insight that you and Chris share with us as soon as we ask. You provide support at an almost unparalleled level, and that adds tremendously to the value of the software itself.
I’ve been in the information technology field for more than 30 years, and nobody gives better support than Em.
—David Kijanka, Clark Security
Thanks very much.
I want you to know that you provide the best tech support I have yet to come accross. And I’ve been at this since 1989.
You solved 100% of my problem, and in a reasonable time frame.
I would just like to forward my thanks for your speedy and efficient response to my request. I must also say that I have never had this kind of response and help from any other software company we have dealt with to date. We hope to do more business with yourself and your company in the future.
The problem has been resolved with C’s help. She’s very good. I really like the Xcatalog software, too. As I e-mailed C, it’s saved days of effort. Very nice application and easy to use (once the data is clean!). I do want to compliment you on customer service—it’s outstanding. Thank you very much!
I don’t know where to begin with the thanks.
The information you sent on the ‘corrupt’ file and the solution to that problem helped in ways I cannot mention. With this solution, I have been able to import the Xtagged data with a new prototype and mass produce the pages for the project in a matter of minutes and that is exactly why we purchased your software.
Many thanks to everyone who helped and went above and beyond common support to this problem and others.
I’d also like to take a moment to let you know how much I appreciate the responsiveness of the your company. It’s very refreshing to deal with someone(and the programmer even) who has enough concern about serving the customer’s needs to take time out of his busy day to address questions from even a potential customer. Very refreshing indeed. Hopefully, my company will be buying your software soon, as I’ve talked to several people who seem to be qenuinely impressed by power and flexibility it can give us.
Thank you so much!
I think you’ve given me great solutions to all my problems and I can’t thank you enough. You all have been very helpful and I can’t believe how quickly you got back to me! I believe you have covered everything!
This really says a lot for your company, and even though I always thought Xdata was a great product, I now think it comes from a great company and group of people.
Hats off to you and thanks for saving oooodles of my time by coming up with these solutions!
As I’m getting to know Xdata better I’m beginning to appreciate what it can do for us and have no hesitation in recommending the package to colleagues. It is also great to know that your promise on your web site of standing behind your products is very real. Thanks again.