Thanks for all your help Joe—we truly appreciate your prompt responses. We don’t have that luxury with a lot of the other software vendors we deal with.
Can you transmit my best regards to Chris Ryland, who for 15 years, has provided reliable support (along with the entire team [at] Em Software) in our use of Xtags?
I am proud to have bet on your soft and especially your support, and although my testimony is never published (probably because of my bad English) I regularly recommend to other newspaper publishers in France to trust your team really reliable. Make a soft performance is good, having a reliable support team is best.
I’ve been a very satisfied user of Xtags for QuarkXPress for many years. I have recently had to switch to using InDesign, and am looking forward to once again becoming a very satisfied user of Xtags, this time with InDesign.
Thanks for making a great product for a number of years; as a user I appreciate the care and work you put into them.
—S. Hassan Hertz, TBH Typecast
Some months ago I was in touch with Chris about a problem in my old version of Xtags. I wanna say I really appreciate your efficient and friendly support, and such a surprise, with the creator of the software (Chris himself).
We are very old users (more than 10 years…maybe 15) and I was really astonished by the quality of your support about an old product: quick answers, no problem with an old version etc… It was really a pleasure to see we have found a reliable partner over the ocean (we are in France).
Enclosed is a copy of our 2006 catalogue. [...]
We do all initial page layout with Xtags, including picture placement. Once we have the book more or less the way we want it, we hand it over to our design partner for final composition. They do things like adjust spacing, resize pictures, balance pages, and compose and place the vignettes used as filler on some pages. In the week before we go to press, we do a final merge (using Xcatalog tags) of prices, packaging, descriptions, minimum order quantities, etc.
We’ve been very happy with both products. Xtags for Quark is very fast, and I can produce a PDF section proof of 30-40 pages in about a half-hour. That proof, though missing some fine tuning and page vignettes, is a very close facsimile of what the book will look like. The ability to generate representative proofs so quickly means that we can focus on product selection and arrangement rather than on typesetting details.
The ability to do a final merge of product particulars with Xcatalog is an enormous boon. The process has worked flawlessly and it eliminates that nervous last-minute proof-checking that always seems to accompany manual changes. We haven’t managed to reduce composition to a single click of a button, but this is a good start.
Thanks again for all your technical help when we were getting started. Part of the reason we decided to go with Xtags and InCatalog for InDesign is that we could leverage our knowledge of the Quark products and I knew we could count on you if we ran into difficulties.
Tinkering with XPress Tags to fix bugs that were preventing a Quark document from printing showed me how much easier it can be to work with tagged files rather than Microsoft Word files. They are cleaner and cause fewer problems on import. Xpress Tags makes the use of tagged files even more powerful. My favourite feature is the ability (on the Edit menu) to copy selected text as XPress Tags and then paste the block of text on the pasteboard with all the codes visible. Makes fixing bugs simple. And on those occasions when the Quark XPress Tags filter doesn’t recognise a file a a Tags file and import everything as plain text, select the whole text, cut it and then use Paste Tags and it appears as it should. Xtags is worth it for this alone.
—Dr Digby L. James, Quinta Press
PS: Sorry if it seems as if I am so keen on reporting problems. I am not! Xtags and Xcatalog are really great softwares that help me a lot almost every day. And since I am using them so extensively it is only natural that problems are encountered. And after all it might help you improve something that is already close to perfection.
Your excellent piece of software [Xtags] is an essential tool in the production system that I have developed (semi/ automated production of Radio & TV listings for the largest Norwegian supplier) — it simply would not have been possible without it!
—Jørn M. Jenssen, Qross, Østensjøvn
I am setting up my own home Quark system that includes a suite of software… I have worked with all of these softwares for about 5 years now and I can honestly say, there is no way that I would even consider having Quark without Xtags.
I work for a composition house that specializes in typesetting books and journals and also specializes in the most up-to-date electronic needs of our customers. I have been working with our Electronic Publishing department for many years and understand the need that our customers have for XML/SGML input and output. I truly believe that the combination of your software and the Kytek software will be the key that truly unlocks the mysterious connection of XML input and output from Quark. Of course I know there are other softwares out there that purport to do just what I mentioned but I also know they fall very short of what they propose to do.
I have used your software to its fullest extent …, and it is truly a revolutionary software for serious book composition [by] Quark users.
Thanks for being there! And PLEASE be there for a LONG time!
We just made 30,731 pages today (proof pages) with Xtags with text from the database.
These are proofs of abstract records for a large book which will eventually be 2,500 published pages. This was in 63 separate Quark files.
—Janet Shafer, ScholarOne
Xtags 2.0 was brilliant; I am looking forward to using the new version. I recommend your software whenever the issue of needing to import formatted copy arises. I lay out a classifieds ads section, and without your Xtension, I would have a LOT more very tedious work to do. The ability to import a graphic along with its associated text ALONE would be worth the price to me—the other things that Xtags makes easier are the frosting on the cake.
I still love Xtags, it’s a great tool! —Will L.
I am very impressed by the competent, quick and thorough support from you. —Anjo Krank
Your guys’ support and response time are truly appreciated. Thanks so much. —Bob A.
We have been using Xdata/Xcatalog for a couple of years now and never have any serious problems. Fantastic products. Have a great night and thanks for the incredible tech support. —Jason S.
Woo-hoo! [Xcatalog] appears to work perfectly. I’ll let you know if anything else shows up. Wish all our software suppliers were as responsive and competent! —Roy O’R.
By the way, this plugin [InCatalog] is saving me tons of time. About 2-3 weeks of time every time we want to put out a new catalog in the future. —Chris W.
I love Xdata! It has helped me on several big catalog or directory projects. —Jeff Jones
Yes thanks—will be purchasing this afternoon—excellent product! —Andrew P.
Anyway, we do want to keep integrating Xtags into our solution because we think it’s a good product and it brings a lot of value to our customers. —Josef K.-J.
I own your Xcatalog product and have been thoroughly delighted with it; I now want to purchase your Xdata extension to work on a different project. —Cherie K.
Love Xdata. Have used to convert two Filemaker data files to a QuarkXPress 600 page catalog. —Judy G.
Now I find that Em Software, a company I must admit I had forgotten for a number of years proves that there are still some people and organisations out there that will listen. You and ALAP help to make this profession worthwhile.
This is not bullsh*t. This is a genuine heartfelt response. I wish you all well and will keep an eye open for other products that we might need. —Richard G.
You and the Avatar folks are awesome! Thanks ever so. —Vicky N.
Our company couldn’t function without your software. —Bryan B.
On the whole, I think the Xtags and Xcatalog tools are great, as in quite powerful. —Jeff N.
Love the program [Xtags]. Have been using it for years. Well done and thank-you! —Simon P.
I purchased Xdata a year or so ago, and have been really happy using it for producing medium sized directories, importing specific fields from Excel. —Paul G.
Thanks again for your help. It is gratifying to work with someone dedicated to doing a good job. Your efforts are sincerely appreciated. —Jody W.
Thank you both for your immediate response, and I continue to be very impressed with Xtags’ power. —Patrick T.
By the way, I think Xtags is a great product. —Paul G.
Thank you. You have made my life a lot easier. I’ve got a client breathing down my neck wanting to see a proof yesterday and with [other company] dissolving I was a little nervous on how to solve this. —Danna B.
Once again, we’re printing our giant, annual Eating & Drinking Guide, and
we wouldn’t be able to do it so efficiently without your products. … Great product (I did a 3-month stint at [large record company] this year, and Xcatalog is used extensively there—a real life-saver for them), and I really appreciate the quick responses from you. —Shambo P.
Sorry if you got me wrong. I’m not put off at all. I still think you have a great product. And actually you have the best support I’ve seen in quite a while! —Patrick S.
Thanks, once again, to you and Coletta for your prompt, friendly, and thorough responses! —Daniel L.
I’m working with XCatalog Pro (Windows) latest version and I’m very satisfied. —Christian F.
And by the way your support for the product (from Coletta) has been exemplary. … Thanks again for your special handling of this—it is much appreciated. —David F.
Thank you for your help. You have a wonderful support staff and make a ps—great product. —Mike J.
And I promise to send you a copy of our College Guide book that will have all those tables and tables and tables done in the magnificent Xdata. —Jojo M.
I’ve been using XData since it’s inception—it’s a great product—keep up the good work. —Chet K.
First I would like to thank you and your peers for your support over the past two months. We have had great success with Xdata and will have continued success in the future. —Perry F.
Thanks again for your continued support. You guys have never let me down. Rene T.
We LOVE your program [Xdata]. Thank you for creating it. We design yearbooks and this has tremendously sped up our layout time. —Lesa B.
Thanks again—I hope this project goes through, because if your products are as good as your tech support, they rock! —Jeff W.
Thanks so much for your help on an issue that wasn’t your problem! —Ken L.
This works great! Thank you. My customer will be thrilled. … They already think Xdata is a great product. —David N.
Can’t thank you enough. You guys are so on the j.o.b. with help right there! —Neal D.
Your tech support and sales are tops! Very helpful and not just courteous—friendly! Great product too. —Oscar A.
Thank you very much for the quick response. It worked! Xdata has saved us a lot of hard work in the past. —Les S.
You guys are the bee’s knees. … Just seems like the right day to send you a big thanks for all you’ve done. … Not many companies are as responsive as yours. It’s a true pleasure to be a customer. Thanks again. —David Earls
Overall, the documentation and samples are excellent, and I am very impressed with the power of the product [Xdata]. Nice work. —Dennis C.
Your software [Xdata] has been literally the “glue” to this entire project and I would like to take this opportunity to thank you for producing such a fine product. —Chad N.
How delighted I was to get your two emails so quickly. I have a full weekend of work ahead of me; and assuming this solution works, you have saved my b*tt. … Although it has been a couple of years since last using Xdata, I have recommended it to a number of my clients. Now my faith in you guys is higher than ever. —Andy K.
Thanks, as always, for your thorough and timely support. —Len F.
Boy, talk about great customer service/tech support! Thank you. —Gary S.
Just a note to say I really love Xdata—it’s been a real time-saver for me. Keep going! —John O’M.
Many, many thanks, Chris. As before, these products are real life savers for us. —Shambo P.
On the other hand we got your answer. Congratulation for your quick and helpful service! Even on Saturday! —Suzanne E.
Thanks for your response. I got two responses from tech support via email in
just a couple hours. You guys must really be good! Thanks. When will Xcatalog Pro be released? Can’t wait. We use Xdata extensively. Great product. —Fred U.
That was it, thanks a lot. FYI [customer] is regularly using Xdata to publish [wine magazine] and [cigar magazine] and are very happy with it. —Graham Y.
Thank you very much for your support, I’ll wait for upgrades. Xdata still reamains the brightest jewel in my Xtension folder. —Alex Del G.
First I want to say I love your product. I am ridiculously excited and happy! I have sweated for hours over Applescripts to format text in Quark, and you have solved my problems! —Emma Glaisher
Let me say that we are very pleased with your product. We will simply buy more licenses next week. —Joerg B.
And it all works beautifully! Thanks very much for your support. —Sherm S.
I know I’ve been a royal pain in the rear, but I wanted to say thanks for the support that you have given. Big thanks to Coletta, Dave and Ron. This is my first project and I sorely needed the help. —Andy S.
I want to thank you for your quick and acurate responses that helped us out. —Manos S.
You guys are super…Best service I’ve ever received. —Amy L.
Chris, you’re brilliant! … Your record of wins is still unbroken. Many thanks. —Neal D.
Thanks and compliments to you and your staff for prompt and worthy assistance. It is a pleasure dealing with your company. … Thanks again for remarkable support. —Marc R.
I couldn’t live without it. In fact, we wouldn’t upgrade our umpteen copies of Quark until Xtags was available (and I told Quark so). —Craig H.
WE LOVE YOUR PROGRAM [Xdata]. Thanks for your help! —Jane H.
I really appreciate your help and your product which has improved workflow tremendously for our company. —Dee H.
PS—Your tech support has always been excellent. Nice to know that an excellent product is backed up with excellent tech support. Thanks, again. —Rafael B.
BTW, you all are great! (Although I am a support provider myself, I have encountered (much too often) less than satisfactory support from other various vendors, etc.) —Jim H.
I just wanna thank you for a fast and precise answer. It was exactly the solution I was looking for. You’ve got an excellent product and what’s more, you’ve apparently got an excellent support for it too. —Martin W.
Thanks for all your effort and jet response. —Eviatar K.
Thanks for the super-prompt support. Just want you to know that I appreciate your style of doing business. I wish everyone was so accommodating! —Irv G.
First, thanks for a great software product [Xdata]. It continues to deliver issue after directory issue. —Doug D.
The fact is, your products are saving our [large music] company unbelievable amounts of time and money every day, and I’ve been delighted with your response to the feature requests we’ve made to-date. —Oliver L.
Well, my company has finally purchased your software, and I must say that I’m quite impressed. —David P.
I will! And again, thank you so much! Did I tell you Xdata is my ultimate resource for, well everything? —Anders B.
On support you have no rival! —Alex N.
One of the best product-introduction manuals I’ve had the pleasure of using. Looks like Xtags will do everything we need. Once I learn it, there seem to be other applications we can use that we didn’t even consider. Jessica F.
Thanks again for your response—can’t do without Xtags! John P.
THANK YOU SO MUCH! Your solution worked great. You guys ROCK! —Reid H.
I’ve used this extension [Xdata] and had a lot of success with it. It’s a little difficult to learn but it works with many different data bases and was perfect for creating the phone directory I had to do. Sharon C.
Your Xcatalog has helped us alot with our ROP department. —Jordan L.
I have downloaded Xdata. It works exactly as I hoped. I just want to tell that I found excellent the service your company has provided. —Dario Z.
I must say that despite the delay, you have been an excellent representative for Em Software; you have been most courteous and very professional and I appreciate the time and effort you spared to keep me informed of what was happening. Sadly, here in the UK it is rare that we find such service. … I look forward to my next purchase! —Justin
Really, you are the best programmers I’ve ever seen! There’s nothing missing in any of your products. All projects I implemented last year with Xdata and Xcatalog were a complete success, and this one with Xtags seems to be another.
Your support is essential for us. R, the chief of our development department, likes very much the way Xdata works, and on my opinion it is THE tool for database publishing.
—Daniel Perera, RTG